Who are we?
FindAUniversity is a growing and dynamic web company specialising in marketing higher education. We combine our reputation for excellent customer service and innovation with an integrated approach to delivering effective student recruitment campaigns. We're very proud of what we do - helping many thousands of students find their perfect postgraduate degree. Our vision is to develop our platforms to build an engaged online community, whilst continuing to grow our portfolio of high-profile B2C study fairs and B2B events.
Where do we live?
We offer flexible working arrangements, with the ability to work from home and/or the office.
We live in a stunning three-floor warehouse conversion in the heart of Sheffield’s Cultural Industries Quarter. Easy to get to and surrounded by some of Sheffield's best independent shops, cafes and bars.
What’s the job?
We are looking for Account Managers to join our fast growing team. Our customers are universities globally, who are looking to recruit students around the world to their postgraduate programs and PhD opportunities. The team are responsible for selling digital advertising campaigns on FindAMasters.com and FindAPhD.com, as well as exhibition stands at our successful student recruitment events.
You will receive comprehensive training in Sales, Account Management, customer relations, our Events and our products. After this period, you would begin helping our long standing customers in planning their advertising strategy across our sites and contributing to our sales targets. You’ll be in regular contact with your customers, and have a positive and pro-active approach to managing their accounts, whilst seeking new opportunities for securing further business.
What type of person are we looking for?
You will be articulate and organised with an ability to communicate effectively through written, telephone and face-to-face contact. The right candidate will be bright, driven, motivated and pro-active, taking on multiple responsibilities and have a strong desire to contribute to the success of the team, whatever it takes. We love ideas, enthusiasm and energy. You’ll be leading by example, supporting Account Managers in the team where required.
We would like over 3 years experience already for this role, if you are interested but aren’t quite there, please look at our Account Manager advert!
Person specification
- Personable, presentable and articulate. You’ll be working with our top customers!
- Communication skills are a must! (Customer contact through video calls, telephone, email and in person)
- Demonstrable success and experience working in an account management/sales or customer focused/customer service role for 3 years
- Strong time-management, organisational and administrative skills. Ability to prioritise a diverse workload and hit deadlines.
- Problem-solving skills, diplomacy, and a flexible approach.
- Ambitious, driven, proactive, and solutions focussed, plenty of enthusiasm and creativity, with a desire to work autonomously and part of the wider team.
- Educated to degree level (or equivalent professional qualification / work experience).
- Excellent IT skills including Microsoft Outlook, Word and Excel.
Is this you? Why work for us?
- Collaborative, supportive, fun and flexible best describes us. You will be joining a strong and growing team who are passionate about what they do within a dynamic company.
- We genuinely care, about each other, our customers and the wider company members.
- We support each other through our cross-team training programme, ongoing mentorship and coaching, and weekly team-wide learning and development workshops.
- We want to help solve our customers’ problems and we want to continue to hold our reputation as providing top class customer service.
- We work hard and love celebrating our achievements!
Company benefits
- Company pension scheme.
- 23 days annual leave plus one week shut down at Christmas/New Year AND Bank Holidays
- Flexible working and hybrid working.
- Team social budget
- Cycle to work scheme with secure private parking and shower facilities
- Private courtyard and BBQ area.
- City centre location with laptop for work from home.
- Employee assistance programme. (https://www.westfieldhealth.com/)
- Retailer discounts from thousands of online retailers.
- Wellbeing events such as Mindfulness and wellness ‘out and about’ hour
- Employee referral scheme
- Charity Volunteer day
- Charity fund matching
- Corporate flu vaccine programme.
- Give back to the community – Free day off to support a registered charity
- Employee referral scheme
How much?
Salary: £32,500- £36,000 OTE (with uncapped bonus)
What next?
If this sounds like you, please click the apply now button below and send us your CV. Ideally, we would love a cover letter too, we believe this gives you the opportunity to tell us why you think you would be the perfect candidate for this role.
As an equal opportunity employer, we value diversity and welcome applicants from all sections of the community regardless of gender, ethnicity, disability, and sexual orientation.
Applications emailed to ([email protected])
Applications will only be accepted from candidates who are authorised to work for any UK employer.
Job Types: Full-time, Permanent
Strictly no agencies please.
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