Who are we?
FindAUniversity is a rapidly growing and dynamic web company specialising in marketing higher education. We combine our reputation for excellent customer service and innovation with an integrated approach to delivering effective student recruitment campaigns. We're very proud of what we do - helping many millions of students find their perfect postgraduate degree globally and working with over 700 universities worldwide to do so. Our vision is to develop our platforms to build an engaged online community, whilst continuing to grow our portfolio of high-profile B2C study fairs and B2B events.
Where do we live?
We offer flexible working arrangements, with the ability to work from home and/or the office.
We live in a stunning three-floor warehouse conversion in the heart of Sheffield’s Cultural Industries Quarter. Easy to get to and surrounded by some of Sheffield's best independent shops, cafes and bars.
What’s the job?
We are looking for Account Managers to join our growing sales team. Our customers are universities globally, who are looking to recruit students around the world to their postgraduate programs and PhD opportunities. The team are responsible for selling digital advertising campaigns on FindAMasters.com and FindAPhD.com, as well as exhibition stands at our successful student recruitment events.
You will receive comprehensive training in Sales, Account Management, customer relations and our products will be provided. You will be helping our customers in planning their advertising strategy across our sites and contributing to our sales targets. You’ll be in regular contact with your customers and have a positive, pro-active approach to managing their accounts, whilst seeking new opportunities for securing further business.
The sales comprise of an International team for our customers outside of the UK, and a separate UK team. Both teams are based in Sheffield, UK
What type of person are we looking for?
You will be articulate and organised with an ability to communicate effectively through written, telephone and face-to-face contact. The right candidate will be bright, driven, motivated and pro-active, taking on multiple responsibilities and have a strong desire to contribute to the success of the team, whatever it takes. We love ideas, enthusiasm and energy.
Person Specification
- Personable, presentable and articulate.
- Communication skills are a must! (Customer contact through video calls, telephone, email and in-person)
- Demonstrable success and experience working in an account management/sales or customer focused/customer service role
- Strong time-management, organisational and administrative skills. Ability to prioritise a diverse workload and hit deadlines.
- Problem-solving skills, diplomacy, and a flexible approach.
- Ambitious, driven, proactive, and solutions focussed, plenty of enthusiasm and creativity, with a desire to work autonomously and part of the wider team.
- Educated to degree level (or equivalent professional qualification / work experience).
- Excellent IT skills including Microsoft Outlook, Word and Excel
Is this you? Why work for us?
- Collaborative, supportive, fun and flexible best describes us. You will be joining a strong and growing team who are passionate about what they do within a dynamic company.
- We genuinely care, about each other, our customers and the wider company member.
- We support each other through our cross-team training programme, ongoing mentorship and coaching, and weekly team-wide learning and development workshops.
- We want to help solve our customers’ problems and we want to continue to hold our reputation as providing top class customer service.
- We work hard and love celebrating our achievements.
Company benefits
- Company pension scheme.
- 23 days annual leave PLUS one week shut down at Christmas/New Year AND Bank Holidays
- Hybrid working.
- Team social budget
- Cycle to work scheme with secure private parking and shower facilities
- Private courtyard and BBQ area.
- City centre location with laptop for work from home.
- Employee assistance programme. (https://www.westfieldhealth.com/)
- Retailer discounts from thousands of online retailers.
- Wellbeing events such as Mindfulness and wellness ‘out and about’ hour
- Employee referral scheme
- Charity Volunteer day
- Charity fund matching
- Corporate flu vaccine programme.
- Employee referral scheme
What next?
If you're interested in coming to work with us, please send us your CV. Ideally, we would love a cover letter too including your salary expectations. We believe this gives you the opportunity to tell us why you think you would be the perfect candidate for this role.
If you have a preference to work with our International or UK customers, please state in your application.
As an equal opportunity employer, we value diversity and welcome applicants from all sections of the community regardless of gender, ethnicity, disability, and sexual orientation
Application deadline: 30th September 22
Applications will only be accepted from candidates who are authorised to work for any UK employer.
Job Type: Full-time, 37.5hrs /week
Salary: £20,000 - £25,000 depending on experience (plus bonus and uncapped overhit)
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